Privacy Policy - LeadMaverick.io

Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect the following types of personal information when you interact with our services:

Personal Information You Provide

  • Contact Information: Name, email address, phone number, business name
  • Business Information: Company name, industry, website URL, business type
  • Communication Data: Messages, emails, SMS responses, call recordings
  • Account Information: Login credentials, preferences, settings
  • Payment Information: Billing address, payment method details (processed by third-party processors)
  • Marketing Preferences: Communication preferences, opt-in/opt-out status

Information We Collect Automatically

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent, clicks, interactions
  • Location Data: General geographic location based on IP address
  • Technical Data: Cookies, pixel tags, session data, referral sources

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Lead Generation Services: Creating and managing lead recovery campaigns
  • AI System Training: Customizing AI responses and behavior for your business
  • Communication: Sending service-related emails, SMS, and making calls
  • Account Management: Managing your account, preferences, and settings
  • Customer Support: Providing technical support and answering questions

Marketing & Business Development

  • Lead Nurturing: Following up on your interest in our services
  • Marketing Communications: Sending promotional emails and SMS
  • Sales Calls: Discussing how we can help your business
  • Market Research: Understanding industry trends and customer needs
  • Product Improvement: Enhancing our services based on usage data

Legal & Compliance

  • Legal Compliance: Meeting regulatory requirements and legal obligations
  • Contract Enforcement: Enforcing our terms of service and agreements
  • Fraud Prevention: Detecting and preventing fraudulent activities
  • Safety & Security: Protecting our systems and users

3. Information Sharing & Third Parties

We share your information only with trusted third-party service providers that help us operate our business:

Essential Service Providers

  • GoHighLevel: Customer relationship management and automation
  • Twilio: SMS messaging and voice call services
  • Mailgun: Email delivery and marketing services
  • Stripe/Square/PayPal: Payment processing
  • Google Analytics: Website analytics and performance tracking
  • Google Workspace: Business email and document management

Marketing & Analytics Partners

  • Meta (Facebook) Ads: Advertising effectiveness and audience building
  • Google Ads: Advertising performance and conversion tracking
  • TikTok Pixel: Advertising analytics and optimization
  • LinkedIn Marketing: B2B advertising and lead generation

All service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Disclosures

We may disclose your information when required by law, court order, or to protect our rights and safety.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and understand how you interact with our services.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyze site usage, and provide personalized experiences.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for website operation and cannot be disabled:

Analytics Cookies

These cookies help us understand website usage and improve performance:

Marketing & Advertising Cookies

These cookies track visitors across websites for targeted advertising:

Managing Cookies

Cookie Preference Center

You can manage your cookie preferences below:

Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Cookies and site permissions

5. SMS Marketing & Communications

By providing your phone number, you consent to receive SMS messages from us, including service-related communications and marketing messages.

TCPA Compliance Notice

  • Frequency: Up to 3-5 messages per month
  • Message & Data Rates: Standard rates may apply from your carrier
  • Automated System: Messages sent using automatic telephone dialing system
  • Consent Not Required: Consent is not a condition of purchase
  • Opt-Out: Reply "STOP" to any message to unsubscribe immediately
  • Help: Reply "HELP" for customer support information
  • Time Restrictions: No messages before 8:00 AM or after 9:00 PM in your time zone

Do Not Call Registry Compliance

We honor the National Do Not Call Registry and state-specific do not call lists where applicable. Our AI calling system respects these restrictions and maintains proper opt-out procedures.

6. Data Retention

We retain your personal information for different periods based on the type of data and purpose:

Retention Periods

  • Active Prospects: Until you request removal or opt out of communications
  • Current Customers: Duration of business relationship plus 7 years for business records
  • Former Customers: 7 years after relationship ends for legal and tax purposes
  • Marketing Contacts: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (Google Analytics default)
  • Security Logs: 12 months for security and fraud prevention
  • Communication Records: 3 years for quality assurance and training

Automatic Deletion

We automatically delete or anonymize data when retention periods expire, unless longer retention is required by law.

7. Your Privacy Rights

You have several rights regarding your personal information:

Universal Rights

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in portable format
  • Restriction: Request limitation of processing activities
  • Objection: Object to certain types of processing
  • Opt-Out: Opt out of marketing communications

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with "Privacy Request" in the subject line, or use our contact information below.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

California-Specific Rights

  • Right to Know: Know what personal information we collect and how it's used
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of the "sale" or "sharing" of personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit: Limit the use of sensitive personal information
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights

California Consumer Disclosures

Sale of Personal Information: We do not sell personal information as traditionally defined. However, sharing data with advertising partners may be considered "selling" under CCPA.

Sensitive Personal Information: We may collect precise geolocation, account login information, and communication contents. This data is used only for disclosed business purposes.

California Opt-Out Rights

To opt out of the "sale" or "sharing" of personal information:

  • Email us at [email protected] with "CCPA Opt-Out" in the subject line
  • Use our cookie preference center to disable marketing cookies
  • Click "Do Not Sell My Personal Information" link (if available on homepage)

9. EU Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

  • Consent: For marketing communications and optional cookies
  • Legitimate Interest: For essential cookies and business operations
  • Contract Performance: For providing requested services
  • Legal Obligation: For compliance with applicable laws

GDPR Rights

  • Right of Access: Obtain confirmation of processing and copy of data
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive data in structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

EU Representative

For EU-related privacy matters, you can contact our EU representative or use our standard contact information below.

10. Data Security & Breach Notification

We implement comprehensive security measures to protect your personal information:

Security Measures

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Access Controls: Role-based access with multi-factor authentication
  • Regular Audits: Quarterly security assessments and penetration testing
  • Employee Training: Regular privacy and security training for all staff
  • Vendor Management: Due diligence and contractual protections for all vendors
  • Incident Response: Documented procedures for security incidents
  • Data Minimization: Collect and retain only necessary information
  • Backup Security: Encrypted backups with restricted access

Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

  • Notification Timeline: We will notify you within 72 hours of discovery
  • Notification Method: Email and/or SMS to your registered contact information
  • Information Provided: Nature of breach, data involved, steps taken, and recommended actions
  • Regulatory Notification: We will notify relevant authorities as required by law
  • Support: Dedicated support team to assist affected individuals

Security Limitation: While we implement industry-standard security measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

11. Children's Privacy

Our services are not intended for children under 18 years of age:

  • Age Restriction: We do not knowingly collect information from anyone under 18
  • Business Focus: Our services are designed exclusively for adults and business professionals
  • Parental Discovery: If we learn we have collected information from a child under 18, we will delete it immediately
  • Verification: We may request age verification for account creation

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own:

Transfer Locations

  • Primary Location: United States (where our servers are located)
  • Service Providers: Various countries where our vendors operate
  • Cloud Storage: Multiple regions for redundancy and performance

Transfer Safeguards

  • Standard Contractual Clauses: EU-approved data transfer agreements
  • Adequacy Decisions: Transfers to countries with adequate protection
  • Vendor Agreements: Contractual protections with all international vendors
  • Encryption: All international transfers are encrypted

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements:

Change Notification

  • Material Changes: 30 days advance notice via email
  • Minor Changes: Updated "Last Updated" date and website posting
  • New Rights: Notification of any new privacy rights or options
  • Continued Use: Continued use of services constitutes acceptance of changes

Change History

We maintain a record of significant changes to this policy. Contact us for details about previous versions.

14. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:

Privacy Contact Information

Company: Card Enterprises, LLC

Address: 31805 Temecula Parkway #D7-590, Temecula, CA 92952

Email: [email protected]

Privacy Email: [email protected]

Subject Line: "Privacy Request" or "CCPA Request" or "GDPR Request"

Phone: Available upon request for privacy matters

Response Time

We aim to respond to all privacy requests within 30 days (or sooner as required by applicable law).

Identity Verification

To protect your privacy, we may need to verify your identity before fulfilling certain requests.

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or:

  • EU: Your local Data Protection Authority
  • California: California Attorney General's Office
  • Other US States: Your state's consumer protection agency
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